The Posh Co. Quality & Returns Policy

At The Posh Co., we are dedicated to providing you with an elevated aromatic experience. We take immense pride in the craftsmanship of our products and maintain rigorous quality standards for every shipment.

1. Damaged or Faulty Items

If your order arrives damaged or compromised during transit, please follow this protocol:

• Notification: You must notify our team within 48 hours upon receipt of your order. Claims submitted after this window will not be eligible for review, and consequently, the items will not be eligible for return or replacement.

• Documentation: To process your claim, you are required to submit your order number and clear photographic evidence of the damage.

• Resolution: Following our verification, we will issue a replacement or a refund, subject to product availability. The Posh Co. reserves the right to determine the appropriate resolution based on our assessment.

2. General Returns and Exchanges

We accept returns for items that remain in their original, unopened, and pristine condition.

• Request Window: You may initiate a return or exchange request within 7 days of receiving your delivery using the form that will be provided by our Customer Service Representative, provided that any initial issue was reported within the required 48-hour notification window.

• Item Condition: To be eligible, items must be unused and in their original, unopened packaging.

3. Non-Returnable Items

For your safety and to maintain our hygiene standards, the following items are final sale:

• Opened Essentials: Any Room & Linen Spray, Bugz Away! Citromist, Premium Balms or Fresh Fizz Sanitizer that has been unsealed or used is not eligible for return.

• Personalized Pieces: Any items customized to your specific requests or personal branding are non-returnable.

4. Initiating Your Request

To begin a return or report an issue, please contact our team with your order number and proof of purchase. Once our team has received and reviewed your request, we will guide you through the next steps for your exchange or refund.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@theposhco.shop.